As a dominant player in the Nigerian Health Maintenance Organisation (HMO) landscape, SUNU Health Nigeria Limited officially clinched the prestigious “Most Customer-Focused Health Insurance Company of the Year” award. The accolade, received at the Customer Service Standard Magazine Awards 2025 ceremony, underscores the company’s success in translating its dedication into tangible enrollee satisfaction and superior market service.
Held at the Protea Hotel on December 11, 2025, the award powerfully validates SUNU Health’s successful strategy of placing the enrollee and customer at the heart of its operations. This industry recognition specifically highlights the company’s dedicated efforts in streamlining claims processing, enhancing access to quality healthcare providers, and maintaining transparent, responsive communication channels with its diverse client base across Nigeria.
The judging panel cited SUNU Health’s innovative use of technology for customer support and its consistent investment in training staff to provide empathetic and efficient service as key differentiators. These factors collectively contributed to the company achieving the highest customer satisfaction scores in a highly competitive market assessment conducted by the awarding body.
Receiving the award, Dr. Patrick KORIE, the Managing Director/CEO of SUNU Health, expressed profound gratitude and emphasized the importance of this achievement for the entire organization.
“Clinching the ‘Most Customer-Focused Health Insurance Company of the Year’ award is not just an honour; it is a validation of the core philosophy that drives every member of the SUNU Health team. We believe that healthcare is fundamentally a service industry, and our success is measured by the well-being and satisfaction of our enrollees,” said the company boss.
Dr. Patrick further elaborated on the company’s future vision, stating, “This award reinforces our resolve to continuously innovate and set new benchmarks for customer experience in the Nigerian health insurance sector. Our commitment to providing accessible, high-quality, and seamless healthcare solutions remains our top priority as we move into the new year (2026).”
The awards panel of judges was made up of influential and respected professionals, including Dr. Kofi Albert, CEO of Phillip Omnicom Consulting; Mr. Cammil Chineme, former Marketing Manager of Nuchem F & P; Mrs. Gloria Sunday, CEO of BrandClock; and Mr. Gbenga Awolesi, COO of Primal Hotel.
The “Most Customer-Focused Health Insurance Company of the Year” award serves as a powerful testament to the successful integration of digital solutions and human-centric service models at SUNU Health. It positions the firm as a leader not only in providing robust health plans but also in delivering the supportive, personalized care that enrollees truly value.
